What the wait depends on – realistic timings
Lempi states that Trustly payments usually transfer in a few minutes – that is the operator's primary payment provider and the route most players will use for both deposits and withdrawals. The speed applies to deposits without question; on the withdrawal side, the timing is accurate once the operator has processed the request internally, which itself may take hours or a day depending on when you submit it. Factor in identity verification before your first payout, and the first withdrawal takes longer than any that follow.
One timing condition stands out: jackpots in excess of €250,000 may take up to 30 days to be paid. That ceiling is stated in the operator's own terms and applies regardless of the payment method you choose. For withdrawals under that threshold, Trustly's few-minutes claim holds once the operator releases the funds.
The operator does not publish a general processing window for standard withdrawals, so there is no stated figure for how long a request sits pending before the money moves. Based on Trustly's stated speed, a withdrawal that clears verification on a weekday should reach your account the same day or the next – but that is an inference from the payment rail's capability, not a guarantee from the operator.
Funding an account here
Trustly is the named route for deposits. The operator does not list card brands, e-wallets or bank-transfer options separately, which suggests Trustly acts as the aggregator rather than one choice among several. The minimum deposit is €20 – that figure applies whether you are making your first deposit to claim the welcome bonus or any deposit thereafter.
Two payment methods are explicitly excluded from the welcome bonus: Skrill and Neteller deposits do not qualify. The exclusion is stated in the bonus terms, which confirms those methods exist as deposit routes even though they are not listed in the general payment section. If you fund your account through either of them, the deposit goes through but the welcome package does not trigger.
The operator states that players must register and play in the currency of their country; if the local currency is not offered, play must be in Euros. No other currencies are named, so the options are your own or EUR – nothing else is supported.
The methods that actually clear
For payouts, Trustly is again the named provider. The operator does not distinguish between deposit and withdrawal methods in the sections that name Trustly, and the few-minutes timing is stated for "Trustly payments" without specifying direction – so the method works both ways.
Skrill and Neteller are mentioned only in the context of bonus exclusions, not as withdrawal routes. The terms do not say they are unavailable for payouts, but they do not confirm them either. The minimum withdrawal is €20, matching the deposit floor.
Where the method allows instant deposits, the same method usually handles withdrawals at the same speed – once the operator has processed the request. If Trustly clears a deposit in minutes, it should clear a withdrawal at the same pace, provided verification is complete and there is no manual hold on the account.
The withdrawal route
To request a withdrawal at Lempi, follow these steps:
- Log in to your account and open the cashier or payments section.
- Select the withdrawal option and choose Trustly as the method – or whichever method the cashier presents as available for payouts.
- Enter the amount you wish to withdraw, keeping it at or above the €20 minimum and within the weekly cap described below.
- Confirm the request. If this is your first withdrawal, the operator will pause the payout to verify your identity – expect to upload documents before the money moves.
- Wait for the funds to arrive. Trustly withdrawals should reach your account within minutes to a few hours once processed, barring verification delays or the jackpot cap described earlier.
The operator requires that players must have made at least one purchase and wagered the deposited amount at least once in full before making a withdrawal. That is a turnover requirement on the deposit itself, separate from any bonus wagering – you cannot deposit and immediately withdraw the same sum without playing through it at least once.
Limits and charges
The maximum withdrawal is €5,000 per week. That is the standard ceiling; VIP players may be eligible for an increase, but the terms do not state what the higher limit is or how VIP status is assessed for this purpose. If you win more than €5,000 in a week, you will need to spread the payout across multiple weeks unless you negotiate a higher cap.
| Condition | Figure |
|---|---|
| Minimum deposit | €20 |
| Minimum withdrawal | €20 |
| Maximum withdrawal (weekly) | €5,000 |
| Trustly processing time | Usually a few minutes |
| Jackpot payout over €250,000 | Up to 30 days |
The operator does not publish a standard withdrawal fee. Two administrative charges are stated elsewhere in the terms: an inactive-account fee of €5 is charged monthly after 12 months of no logins, and a €50 fee applies to each of two reminder emails sent if the operator cannot confirm your identity and payment method during a chargeback. Neither is a withdrawal fee in the usual sense, but both can reduce your balance if the conditions are met.
Currency conversion is not addressed directly. If you play in Euros and your bank account is in another currency, your bank will apply its own conversion rate and any associated fee – the operator's terms are silent on this, so the cost depends on your bank rather than the operator.
Proving who you are
Electronic age verification checks are carried out, and for anti-money-laundering compliance the operator may request proof of ownership for payment methods and the source of funds or wealth at any time, including during account registration. In practice, you may be asked to provide supporting ID, proof of address and payment details – usually before your first withdrawal, though the operator reserves the right to ask at registration or any time thereafter.
Email verification via an activation link may also be required. The terms do not state a monetary threshold that triggers verification automatically, so treat it as something that will happen before your first payout regardless of the amount. Have a government-issued ID, a recent utility bill or bank statement showing your address, and a screenshot or photo of the payment method you used ready before you request your first withdrawal – that will keep the process moving.
Why a payout gets held
A withdrawal can be delayed or refused for several reasons. The most common is incomplete verification – if the operator has asked for documents and you have not provided them, the payout will not proceed. The one-time wagering requirement on deposits is another: if you have not played through your deposited amount at least once, the withdrawal will be blocked until you do.
Using bonus funds on restricted games can void the bonus and any winnings from it, and the operator states it may refuse withdrawals in that case. The maximum payout limit of €250,000 per bet or spin is another potential hold – if a win exceeds that figure, the operator is obliged to pay only up to the cap, excluding progressive jackpots.
If a withdrawal is late or refused and you do not understand why, contact the operator's support directly. Have the transaction date, the amount, the method you requested and your account username ready. Lempi's support channels are live chat and email at [email protected] – the operator states it strives to respond to emails within 24 hours. This portal cannot access player accounts or intervene in payout disputes; the operator's support team is the only route that can act.
Gambling responsibly
Setting a deposit limit is one way to keep spending in check – Lempi offers deposit limits, spend limits and loss limits through the account settings. You can also take a timeout or self-exclude if you need a break. Gambling should be entertainment, not an obligation, and knowing when to step back is as important as knowing how to play.
If gambling ever stops feeling like fun, free and confidential support is available through BeGambleAware, the National Gambling Helpline on 0808 8020 133 (free, 24/7), and GamCare. GamStop provides free national self-exclusion across licensed sites. You must be 18 or over (18+) to gamble.
This page is for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
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